Description: Brookdale Senior Living's algorithm-based staffing system, "Service Alignment," reportedly left facilities understaffed, leading to critical incidents. For example, on April 21, 2021, Louise Walker, a resident at Brookdale's Jacksonville facility, died after falling and being left unattended for over two hours. State investigators cited Brookdale for medical neglect. The algorithm has been linked to multiple incidents of neglect, injuries, and deaths, prompting lawsuits.
Entities
View all entitiesAlleged: Brookdale Senior Living developed and deployed an AI system, which harmed Louise Walker , Residents of Brookdale facilities , Families of residents of Brookdale facilities and Staff members of Brookdale facilities.
Incident Stats
Risk Subdomain
A further 23 subdomains create an accessible and understandable classification of hazards and harms associated with AI
7.3. Lack of capability or robustness
Risk Domain
The Domain Taxonomy of AI Risks classifies risks into seven AI risk domains: (1) Discrimination & toxicity, (2) Privacy & security, (3) Misinformation, (4) Malicious actors & misuse, (5) Human-computer interaction, (6) Socioeconomic & environmental harms, and (7) AI system safety, failures & limitations.
- AI system safety, failures, and limitations
Entity
Which, if any, entity is presented as the main cause of the risk
AI
Timing
The stage in the AI lifecycle at which the risk is presented as occurring
Post-deployment
Intent
Whether the risk is presented as occurring as an expected or unexpected outcome from pursuing a goal
Intentional
Incident Reports
Reports Timeline
Two decades ago, a group of senior-housing executives came up with a way to raise revenue and reduce costs at assisted-living homes. Using stopwatches, they timed caregivers performing various tasks, from making beds to changing soiled brie…
Variants
A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.
Similar Incidents
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